1. Agreement to Terms
By purchasing or using any services provided by DSBM Transport, including but not limited to our vehicle recovery services, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, you should not use our services.
2. Eligibility and Coverage
- Services are available to registered members only.
- Coverage applies only to the vehicle registered under the service.
- Assistance is subject to availability and operational constraints.
- Vehicles must be in roadworthy condition at the time the service is requested.
- We reserve the right to refuse service if the vehicle has pre-existing issues that were not disclosed.
3. Exclusions and Limitations
- Recovery services do not cover accidents, damages, or issues caused by negligence.
- We are not liable for delays due to weather conditions, traffic, or unforeseen circumstances.
- Maximum of four recovery callouts per year for standard recovery services and up to six recovery callouts for extended services.
- Does not cover vehicles exceeding 3.5 tons in weight.
- Does not include transportation of goods or passengers beyond the agreed service.
- We reserve the right to refuse assistance if the vehicle is in an unsafe or hazardous location.
4. Payment and Deposits
- Services are provided on a pay-per-use basis. Charges are applied at the time of service, and payments are required upfront.
- Deposits are non-refundable unless a service is canceled or not provided due to fault on our part.
- Payments for services are non-refundable except in cases of administrative errors.
- Failure to make timely payments may result in service suspension or cancellation.
- DSBM Transport reserves the right to modify service pricing with 30 days' notice.
- Klarna Finance is available for eligible customers for payment flexibility.
5. Customer Support and Dispute Resolution
For any issues regarding service or billing, please contact our customer support team. We will make reasonable efforts to resolve any disputes within a reasonable timeframe. If a service is found to be unsatisfactory due to no fault of the customer, we will work with you to provide an appropriate solution, though no refunds are available for deposits or pre-paid services.