After a collision, the vehicle may look movable but still need specialist planning. DSBM asks about wheel, suspension and body damage before dispatch so the recovery can be handled safely.
Tell us what is damaged
Send clear photographs of all sides, each wheel and the area around the vehicle. Tell us if airbags have deployed, wheels are locked, suspension is broken or parts are touching the ground.
Recovery from road, home or storage
We handle accident-damaged vehicles from roadside scenes once safe and authorised, as well as later collections from homes, compounds, garages and storage locations.
Bodyshop and insurer-related movements
A damaged vehicle can be delivered to an approved repairer, bodyshop, inspection point or secure storage location. If an insurer or recovery network is involved, provide the job reference and authorisation details.
Difficult loading
Recovery skates, winching and other loading methods may be suitable for vehicles that will not roll normally. The exact method depends on damage, access, weight and ground conditions.
What happens after the collection
Before moving the vehicle, confirm where it needs to go and who is expecting it. That avoids a second movement and helps ensure the receiving site can accept the vehicle.
Common questions
Can you recover a car with a wheel missing or suspension damage?
Possibly, but it needs assessed before dispatch. Send photos and explain what is damaged so suitable equipment can be planned.
Do I need to pay if an insurer is involved?
That depends on the insurer or assistance provider and the authorisation in place. Confirm who is paying before booking. DSBM can provide job and invoice information where required.
Can you store an accident-damaged car?
Vehicle storage may be available by arrangement. Confirm availability and terms before the vehicle is collected.
Can you recover from an active crash scene?
Only when the scene is safe and the relevant authority permits recovery work. Follow Police Scotland and road-authority instructions at the scene.
Useful next steps
Tell us where the vehicle is and what it needs.
For urgent recovery, call. For planned transport, use the online quote system with the collection and delivery locations, vehicle details and whether it runs, rolls, steers and brakes.