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What to send when you contact us
- Your registration, make and model.
- The postcode or map pin and where the vehicle is parked.
- What happens when you try to start, or the warning shown on the dashboard.
- Any recent battery, charging or running problem.
At home, at work or at the roadside
We need enough room to work around the vehicle safely. Let us know about locked gates, height restrictions, underground parking or a car parked nose-in against a wall. A photo helps us check access before setting off.
Callout price and parts
Diagnostic visits, replacement batteries and other support-unit work are priced for the job. Tell us the symptoms first; we will confirm the attendance, any parts needed and the price. Membership customers should check which parts of the job their plan includes.
Book the service van
Call with your registration, location and the problem. We’ll confirm the appropriate visit, availability and price.
Service-van questions
Can I book routine diagnostics?
Yes. Contact DSBM to arrange a diagnostic visit at an agreed time and suitable location. For a breakdown that needs urgent help, call us.
Can you fix every fault at the roadside?
Some faults need workshop equipment, further testing or replacement parts. We explain what we find and can arrange recovery when a garage is the appropriate next step.
Does the service van cover all of the UK?
Support-unit visits are arranged around Aberdeen and Aberdeenshire. Our vehicle-transport service handles longer journeys across the UK and Ireland routes by arrangement.