ONE DSBM.
ONE PRIVACY NOTICE.

This privacy notice explains how DSBM Auto Center Ltd uses personal information across DSBM services. It is intended to cover the public website, recovery and vehicle transport enquiries and jobs, the DSBM mobile app, customer accounts, membership, quotation systems, invoicing and payment systems, telephone and WhatsApp contact, location sharing, job updates and other connected DSBM customer services.

1. What this notice covers.

Different DSBM services do different things, so the exact information used depends on the service you choose. This notice applies where DSBM determines why and how personal information is used in connection with:

2. Information we may collect.

Depending on the service, DSBM may collect or use:

• Identity and contact information — name, phone number, email address, postal or billing address and account details.
• Vehicle information — registration number, make/model, vehicle type, condition, mileage or other details needed for a recovery, transport, membership or vehicle-related feature.
• Job information — pickup and drop-off locations, job reference, scheduled time, notes, access instructions, recovery circumstances, driver notes and job status.
• Location information — GPS coordinates or a location you type, send or select when requesting help, sharing a location or using a location-enabled app feature.
• Photos and files — vehicle photographs, collection/delivery condition images, invoices, receipts, documents or other material you choose to send or upload.
• Quote information — journey, vehicle, service type and other details used to prepare an estimate or respond to a booking request.
• Invoice and payment information — amounts, invoice items, deposits, payment method, payment status, payment references and accounting information.
• App and account information — login/account identifiers, registered vehicles, preferences, notification settings, device/app information and technical data needed to operate and secure the service.
• Communication information — the contents of messages and emails you send, information you provide during calls, and records of customer-service contact.
• Technical and security information — IP address, browser/device information, timestamps, login/session information, security logs and error information where needed to run or protect a DSBM system.

3. Recovery, transport and job management.

When you ask DSBM for recovery or vehicle transport, we use the information needed to understand the situation, price or arrange the work, identify the vehicle, locate the collection and delivery points, allocate or manage the job, contact you, provide updates, record job completion and deal with any later query, complaint, insurance matter or claim.

Where appropriate, job information may be visible to DSBM staff, drivers or authorised contractors who need it to carry out or manage the work. We aim to limit access to what is reasonably needed for the job.

4. The DSBM mobile app.

If you use the DSBM app, information may be used to create and maintain your account, link vehicles to your account, provide emergency or recovery features, display or manage DSBM services, send service notifications, support vehicle-related tools and keep the app secure.

Some app features may request permission to use device capabilities such as location or notifications. Permission is requested through your device where required. You can normally change these permissions in your phone settings. Turning a permission off may stop the related feature from working.

If the app uses a push-notification service, DSBM may process a device notification token and related delivery information so that requested or service-related notifications can reach your device.

5. Location and GPS sharing.

DSBM only intends to use precise location where it is needed for a location-enabled feature or where you choose to provide it. On the public website, the Use my GPS feature asks your browser for location permission after you tap it. If granted, the page can prepare a WhatsApp message containing your coordinates.

Location sent through WhatsApp, the DSBM app, a quote/job form or directly to DSBM may then form part of the recovery enquiry or job record where it is needed to provide the service.

We do not claim to continuously track every customer. If a DSBM feature ever introduces continuous or background customer location tracking, the relevant app or service notice and permission flow should explain that before it is enabled.

6. Quotes and booking requests.

When you request a quote, we may use your contact details, vehicle details, collection/drop-off locations, requested service, distance or routing information, pricing inputs and any notes you provide. This information is used to calculate or prepare a price, respond to you, prevent abuse of the quote/verification process and, if you proceed, create or support the related job.

An online price may be described as an estimate or approximate price where the final cost can depend on facts that are only confirmed later, such as access, vehicle condition, recovery difficulty, waiting time or additional work.

7. Invoices, deposits and payments.

DSBM may create and retain records containing customer details, job details, invoice items, prices, deposits, payment status, payment references and the payment method used. These records are used to request and reconcile payment, issue receipts or invoices, manage disputes/refunds where applicable and meet accounting and tax obligations.

Where a third-party payment provider handles a card or online payment, payment-card data is generally entered into that provider's payment environment. DSBM may receive information such as the payment result, amount, transaction reference and limited payment metadata rather than the full card number.

If you pay by cash, bank transfer or another manually recorded method, DSBM may record the payment against the relevant invoice or job.

8. Phone calls, SMS, email and WhatsApp.

If you call or message DSBM, we use the contact information and message/job details needed to respond and provide the service. We may keep relevant communications where they form part of a quote, booking, recovery job, invoice, complaint, claim or other business record.

WhatsApp: when you choose to contact DSBM through WhatsApp, your message is also processed through WhatsApp/Meta's service under their own terms and privacy information. DSBM does not control how WhatsApp operates its platform.

Call recording: this notice does not state that all DSBM calls are recorded. If call recording is introduced for a particular line or purpose, callers should be told where required and the privacy information should be updated.

9. Membership and customer accounts.

For membership or account services, DSBM may use account holder details, registered vehicles, membership status, billing information, service usage and related customer-support records. This allows us to administer the account, check eligibility for benefits, manage registered vehicles, provide member services and keep appropriate business records.

10. Vehicle information and external data sources.

Some DSBM services may use a vehicle registration number to obtain or display vehicle information from official or authorised vehicle-data services. Where used, information may include vehicle identity details, MOT information or other data made available by the relevant source. DSBM may also combine this with information you provide directly.

Where information is obtained from another source rather than directly from you, that source may have its own privacy terms and legal responsibilities.

11. Why we use personal information.

DSBM uses personal information only where there is a valid purpose and lawful basis. Depending on the activity, the main bases are likely to include:

12. Who we may share information with.

DSBM does not need to sell customer information to provide its services. We may share or allow access to information where reasonably necessary with categories such as:

• DSBM staff, drivers and authorised contractors involved in handling the enquiry or job;
• hosting, database, security, email, SMS, notification and communications providers used to operate DSBM systems;
• payment providers, banks, bookkeeping/accounting providers and professional advisers;
• mapping, routing, vehicle-data or verification services where their service is needed for a feature you use;
• Apple, Google, WhatsApp/Meta or other platform providers where you use their platform or a feature that depends on it;
• garages, bodyshops, insurers, recovery partners or other parties involved in a job where there is a proper reason to share the relevant details; and
• police, courts, regulators, public authorities or other recipients where disclosure is required or permitted by law.

13. Service providers and international processing.

Some technology providers used by DSBM may operate infrastructure or support services outside the UK. Where UK data protection law requires safeguards for an international transfer, DSBM should use an appropriate transfer mechanism or rely on another lawful transfer basis provided by law.

Third-party services you choose to use directly — for example WhatsApp or an app-store platform — may process information under their own privacy terms as independent organisations.

14. How long information is kept.

DSBM keeps personal information only for as long as reasonably needed for the purpose it was collected for, including providing the service, supporting the customer relationship, resolving disputes, protecting legal rights and meeting tax, accounting, insurance or other legal requirements.

Retention can therefore differ between a short-lived enquiry, an active account, a completed recovery job and an invoice/accounting record. Financial and accounting records may need to be retained for several years where required by law. When information is no longer needed, it should be deleted, anonymised or securely disposed of where appropriate.

15. Cookies, sessions and similar technology.

The public dsbm.uk website may use technically necessary browser storage or similar technology where required for core functionality. Connected DSBM systems such as account, quote, invoice or admin/customer portals may also use essential cookies or sessions for login, security, verification and service operation.

If DSBM enables non-essential analytics, advertising or similar tracking that requires consent, the relevant site or app should provide the required information and consent choices before that technology is used.

16. Security.

DSBM uses technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or disclosure. No internet, mobile or storage system can be guaranteed to be completely secure, so access should be restricted to people and systems that have a valid need for it.

17. What happens if you do not provide information?

You do not have to provide optional information. However, some details are necessary to provide particular services. For example, DSBM may need a contact method, vehicle details and a collection location to arrange a recovery; account information to provide an account feature; or billing information to issue an invoice. If required information is not provided, the relevant service may not be possible.

18. Automated pricing and decisions.

DSBM systems may automatically calculate or suggest prices, distances, status information, reminders or vehicle-related outputs using the information entered and configured business rules. Unless a service specifically says otherwise, these tools are intended to support the service rather than make a solely automated decision that produces a legal or similarly significant effect about you.

19. Your data protection rights.

Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights including:

• to be informed about how your information is used;
• to request access to personal information held about you;
• to ask for inaccurate information to be corrected;
• to ask for deletion in circumstances where the right applies;
• to ask for processing to be restricted in certain circumstances;
• to object to certain processing, including some processing based on legitimate interests;
• to receive or transfer certain information where data portability applies; and
• to withdraw consent where processing is based on consent.

These rights are not absolute in every situation. DSBM may need to keep some information where there is a legal requirement or another lawful reason to retain it.

20. Privacy requests and complaints.

To ask a privacy question, exercise a data right or make a data protection complaint, email [email protected]. Please provide enough information for DSBM to identify the relevant account, enquiry, invoice or job without sending unnecessary sensitive information.

If you are unhappy with how a data protection concern is handled, you also have the right to complain to the UK Information Commissioner's Office (ICO). See ico.org.uk/make-a-complaint/ ↗.

21. Changes to this notice.

This notice may be updated when DSBM adds or changes services, apps, payment methods, communications tools, suppliers or legal requirements. The latest version should always show its update date near the top of this page.

22. DSBM privacy contact.

DSBM Auto Center Ltd
Company No. SC881368
2 Fordafourie Cottages
Fraserburgh, AB43 7UD
Email: [email protected]
Recovery line: 01224 044741