Customer terms
Terms and conditions.
These terms explain how recovery, transport, mobile repairs, quotes, payments and bookings are handled.
1. Quotes and bookings
Quotes are based on the information given by the customer, including vehicle type, condition, location, distance, access, urgency and any special requirements. If the information is wrong or changes, the price may change.
2. Payments
Deposits, full payment or payment before delivery may be requested depending on the job. Online payment links may be provided through pay.dsbm.uk. Work may be delayed or refused if payment terms are not met.
3. Recovery and transport
The customer must make sure the vehicle is available, accessible and ready at the agreed time. Extra waiting time, difficult access, winching, storage, ferry costs, tolls, parking or additional mileage may be charged where applicable.
4. Vehicle condition
Customers must tell DSBM if the vehicle is non-running, has no keys, has steering/brake issues, is lowered, modified, stuck, accident damaged, locked, flat, seized, or has loose panels, parts or personal items.
5. Mobile workshop work
Mobile repairs are carried out where suitable and safe. Some jobs may require parts, further diagnosis, workshop work or recovery instead. DSBM will advise where possible, but not every fault can be fixed roadside.
6. Delays and safety
Times and ETAs can be affected by traffic, weather, emergencies, road closures, ferry times, breakdowns, unsafe access or previous jobs. DSBM may refuse or delay work if it is unsafe.
7. Cancellations
Cancellation charges may apply if a driver has already left, time has been reserved, ferry/route costs have been incurred, or the vehicle/customer is not available at the agreed location.
8. Personal belongings
Customers should remove belongings, valuables and loose items before recovery or transport. DSBM is not responsible for items left inside vehicles unless specifically agreed in writing.
9. Photos, videos and tracking
DSBM may use photos, videos and tracking for job records, proof of loading/unloading, customer updates, safety, training and social media. Customers can request that identifying details are not posted publicly.
10. Contact
For questions about these terms, contact [email protected] or call 01224 044741.