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Electric car battery gone flat, EV will not drive or cannot select neutral? Call DSBM Recovery LTD with the exact model, location, displayed charge and warnings. We assess a suitable recovery method and agree the destination.
The model determines the transport procedure
Electric vehicles have different transport modes, lifting points and wheel movement restrictions. The operator needs the manufacturer’s guidance for your vehicle. Do not assume that towing one EV is the same as towing another.
A charged battery is only one part of the picture
Tell us the displayed charge level, any warning message and whether the screen or low-voltage system still works. Say whether the car can unlock, select neutral or release its parking brake. Do not attempt unfamiliar electrical resets.
After an impact, mention the underside
Report visible underside damage and any heat, smoke, fluid or unusual smell from a safe distance. Keep away from damaged high-voltage components. If there is smoke, fire or immediate danger, call 999 before arranging vehicle recovery.
Confirm where it should go
Tell us whether the destination is a charger, dealer or repairer and whether they can accept the vehicle in its present condition. DSBM assesses recovery suitability; a roadside battery charge is not included by assumption.
Useful details when you call
- Exact EV model, registration and displayed battery charge.
- Warning messages and whether the low-voltage systems work.
- Ability to unlock, roll, steer and release the brake.
- Any collision damage and the intended receiving site.
Contact DSBM
Call for availability, an arrival estimate and a clear price. WhatsApp is handy for photos and your location; call to arrange urgent help.
Your questions, answered.
Can I tow an EV with a rope?
Do not assume this is permitted. Consult the manufacturer’s transport instructions and arrange an appropriate recovery method.
Do you provide mobile EV charging?
This service is vehicle recovery. Call to discuss the vehicle condition and agree a suitable charging or repair destination.
What if the car has no electrical power?
Tell us before collection. It can affect unlocking, parking-brake release and the equipment needed for loading.
What if my electric car battery goes flat?
Call 01224 044741 with the exact model, location, displayed charge and warning messages. DSBM can assess suitable vehicle recovery to an agreed charger, home or garage in Aberdeen and Aberdeenshire. Tell us whether it unlocks, rolls or releases its parking brake. This is a recovery service rather than mobile EV charging.