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Whether you are a customer, garage, bodyshop or trader, it helps to settle the vehicle details, collection authority and insurance questions before a movement is arranged.
Need evidence of cover?
Contact DSBM before booking if you need insurance confirmation for a recovery or transport job. Tell us the vehicle, its value, the route and the activity being requested so we can provide the relevant information for you to review.
Ask for the current documents where cover or limits form part of your booking requirements. A general website description is not a substitute for checking the applicable policy details.
Information for accident and insurance vehicles.
Send the registration, collection address, receiving repairer and any job reference required for handover. Tell us about missing or damaged wheels, steering problems, suspension damage and whether the vehicle can roll.
If an insurer, repairer or another party is arranging the movement, confirm who has authorised the collection and how payment will be handled before booking. We can discuss transport with the relevant contact once the details are available.
Vehicle condition and belongings.
Tell us about existing damage, modifications and special loading concerns. Clear photographs help us understand the vehicle’s condition and access. Remove loose items and valuables before collection where you can do so safely.
DSBM may record photographs or video at collection and delivery to document condition and handling. Our customer terms and Privacy Notice explain the relevant arrangements.
Getting the handover right.
Check that the destination is expecting the vehicle and give us the opening hours and receiving contact. Tell us where the keys and any required documents will be available.