Privacy Policy

Last Updated: January 2026

This Privacy Policy explains how DSBM Auto Center Ltd ("DSBM", "we", "our", "us") collects, uses and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

DSBM Auto Center Ltd
Registered in Scotland
Company Number: SC881368
Email: [email protected]
Phone: 01224 044741

2. Information We Collect

We may collect and process the following information:

• Name, address and contact details
• Vehicle registration, VIN and vehicle condition details
• Location data for recovery services
• Payment information (processed securely via banking providers)
• Invoice and transaction records
• Communications via phone, email, WhatsApp or website forms
• CCTV or dashcam footage where applicable
• Website analytics data (via Matomo)

3. How We Use Your Information

We use your data to:

• Provide breakdown recovery, transport and garage services
• Process payments and issue invoices
• Confirm bookings and communicate job updates
• Comply with insurance, legal and regulatory requirements
• Defend chargebacks or payment disputes
• Improve our services and website performance

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity (to provide services you requested)
• Legal obligation (tax, insurance and compliance requirements)
• Legitimate interests (business operations and fraud prevention)
• Consent (for optional marketing communications)

5. Payment Information

DSBM does not store full card details. Payments are processed securely via banking institutions or authorised payment providers. All payment processors are PCI compliant.

6. Data Sharing

We may share your information with:

• Insurance companies
• Finance providers (Klarna / Clearpay where used)
• Law enforcement if legally required
• Debt recovery agencies in cases of unpaid invoices
• Subcontracted recovery operators where necessary

We do not sell your personal data.

7. Data Retention

We retain customer records, invoices and job documentation for up to 6 years to comply with UK tax and accounting regulations. CCTV footage is retained for a limited period unless required for legal purposes.

8. Vehicle Condition & Photographic Records

We may record vehicle condition through photographs or video at the time of collection. These records are retained for dispute resolution and insurance purposes.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure where legally applicable
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)

To exercise your rights, contact us at [email protected].

10. Cookies & Website Analytics

Our website uses analytics tools such as Matomo to understand visitor behaviour. This helps us improve our services. Cookies do not store sensitive personal data.

11. Security

We implement appropriate technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure or destruction.

12. Complaints

If you are unhappy with how we handle your data, you may contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner's Office
www.ico.org.uk