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A car in soft ground, a van on a farm track and a vehicle caught in snow can need different recovery methods. Send the exact position and photos of the approach so we can assess the work. For a winter call-out, open the DSBM snow recovery request page.
Show us the whole situation
A close-up of a wheel tells only part of the story. Photos of the vehicle’s position, the approach route and the surrounding ground help us judge access and equipment. Include any slope, ditch, fence, gate or nearby obstruction.
Plan the extraction before the pull
The direction of recovery and ground conditions matter. Tell us what attempts have already been made, whether the vehicle is resting on its underside and whether the wheels still turn. Further attempts can change the situation, so speak to us before arranging another pull.
Rural Aberdeenshire and winter calls
We assess farm access roads, tracks and other suitable sites around Fraserburgh, Mintlaw, Peterhead, Ellon and wider Aberdeenshire. Give us the nearest accessible road as well as a map pin, and explain any steep approach, narrow gate or blocked track. Recovery depends on a workable plan, equipment availability and permission to access the site.
What affects an off-road recovery quote
We assess the call-out and travel, the pull-out or winching work, and any additional equipment or time needed. Tell us whether the vehicle can roll and steer after extraction, or needs onward transport to a garage. A snow call-out, extraction and onward journey should be discussed together so you understand the total for the agreed job.
We explain the proposed charges before you agree to the work. If the situation changes or extra work is needed, we discuss that with you. Read our recovery cost guide for the details to include.
Tell us these details
- Location pin and the access route from the nearest road.
- Wide photos showing the ground, slope and vehicle position.
- Vehicle registration, model, load, wheel condition and whether it steers.
- Number of vehicles involved and any onward destination.
- Landowner permission and any gate or access restrictions.
Contact DSBM
Call for availability, an arrival estimate and a clear price. WhatsApp is handy for photos and your location; call to arrange urgent help.
Your questions, answered.
Can you recover a car from snow?
We assess snow and ice recoveries where the approach and extraction can be carried out safely. Weather and road conditions determine availability.
Can I send photos before you come out?
Yes. WhatsApp the vehicle position, approach route and ground conditions to 07475 722702, then call to discuss the job.
Will you also take the vehicle to a garage?
Yes, a suitable onward movement can be quoted with the extraction. Tell us if steering, suspension or tyres may be damaged.